1. Who we are and how to contact us
Lovelyneckalive (“we”, “us”, “our”) provides professional nutrition consulting and educational resources. We act as the primary data controller for personal information processed through our website and services in connection with this policy, unless we tell you otherwise (for example, where a processor acts solely on our documented instructions).
Postal address: 35 Queen Street, Upper Hutt Central, Upper Hutt 5018, New Zealand
Phone: +64 4 528 5858
Email: service@lovelyneckalive.world
If you have questions about privacy, wish to exercise your rights, or want to raise a concern, please contact us using the details above. We may ask you to verify your identity before we action certain requests.
2. Scope of this policy
This Privacy Policy applies to personal information collected through:
- Our public website and any related landing pages operated by us.
- Contact forms, email correspondence, telephone enquiries, and scheduled consultations arranged via our channels.
- Program enrolment, onboarding questionnaires, client notes (where applicable), and delivery of educational materials.
- Our cookie and analytics technologies, as described in our Cookie Policy.
It does not apply to third-party websites, payment gateways, or platforms that we link to but do not control. Those services have their own privacy terms.
3. The information we collect
Depending on how you engage with us, we may collect the following categories of information:
3.1 Identity and contact details
Full name, email address, phone number, time zone, preferred contact method, billing or invoicing details where you purchase paid services, and similar identifiers you voluntarily provide.
3.2 Enquiry and communication content
Messages submitted via our contact form, emails you send, notes from consultations (where recorded in line with our professional obligations and your agreement), and feedback you provide about programs or resources.
3.3 Programme and service information
Information relevant to delivering consulting or educational services—such as goals you describe, dietary preferences or constraints you disclose, scheduling information, attendance at sessions, and materials we share with you. We are not a medical provider; please see our Terms of Use regarding health information.
3.4 Transactional data
Order references, payment status, and limited transaction metadata. Card data is typically handled by our payment partners; we do not store full card numbers on our own servers.
3.5 Technical and usage data
IP address, device type, browser version, operating system, approximate location derived from IP, pages viewed, referring URLs, timestamps, and diagnostic logs required to operate and secure our website.
4. How we collect information
We collect personal information:
- Directly from you when you complete forms, book services, email us, speak with us, or sign contractual documents.
- Automatically when you browse our site (for example through cookies, pixels, and server logs), where permitted and in line with your preferences.
- From third parties only where allowed—such as referrals you authorise, fraud-prevention services, or infrastructure providers that relay transactional confirmations to us.
5. Legal bases for processing (international visitors)
Where the EU General Data Protection Regulation (“GDPR”) or the UK GDPR applies, we rely on one or more of the following legal bases:
- Consent – for optional cookies, certain marketing communications, or where we explicitly ask for your permission.
- Contract – to perform our agreement with you (for example delivering a consulting package you purchased).
- Legitimate interests – to secure our systems, improve our services, analyse aggregated usage, prevent abuse, and respond to enquiries, balanced against your rights.
- Legal obligation – to comply with court orders, tax or regulatory requirements, or lawful requests by authorities.
For visitors primarily governed by the New Zealand Privacy Act 2020, we collect and use personal information only for lawful purposes connected to our functions and activities, and in a way that is fair, transparent, and not misleading.
Note on health information: If you choose to share information about your health, medications, or conditions, we treat it with additional care and only use it for the purposes you expect (typically to contextualise consulting or education). Where required, we will seek explicit consent or rely on another valid ground under applicable law before processing special-category data.
6. How we use personal information
We process personal information to:
- Respond to enquiries, schedule consultations, onboard clients, and deliver purchased programs.
- Maintain accurate records, issue invoices, process refunds in line with our Refund Policy, and resolve billing disputes.
- Send service-related notices (for example session changes, security alerts, policy updates that affect you).
- Send marketing or educational updates when you have opted in, or where otherwise permitted, with a clear way to unsubscribe.
- Operate, maintain, and enhance our website; troubleshoot errors; perform analytics in accordance with your cookie settings.
- Detect, investigate, and prevent fraud, abuse, unauthorised access, and other illegal activity.
- Comply with law, professional standards, insurance requirements, or enforce our Terms of Use.
- Create aggregated or de-identified datasets that cannot reasonably identify you, for reporting and product improvement.
7. Profiling and automated decision-making
We do not use automated decision-making that produces legal or similarly significant effects solely by automated means. We may use tools that segment audiences for analytics or personalise content, but such processing is subject to your cookie preferences and does not replace human judgment for contractual or consulting outcomes.
8. How long we keep information
Retention depends on why we hold the data and our legal obligations. The table below summarises typical periods; we may keep information longer where required to establish, exercise, or defend legal claims.
| Data category | Typical retention |
|---|---|
| Website enquiries (no purchase) | Up to 24 months after last contact unless you ask us to delete sooner |
| Client consulting files & agreements | Up to 7 years from last interaction (tax, insurance, and professional practice standards) |
| Marketing subscribers | Until you unsubscribe or we retire the list, then a short suppression record may remain |
| Billing and accounting records | As required by applicable tax and company law (often at least 7 years in New Zealand) |
| Server and security logs | Usually 30–180 days unless needed for an investigation |
| Analytics identifiers (if consented) | Per vendor settings (often 14–26 months), then aggregates only |
When retention ends, we securely delete or de-identify information where practicable.
9. Who we share information with
We do not sell your personal information. We may share it with:
- Service providers who host our website, send emails, provide video conferencing, process payments, or support CRM functions—under contracts that require confidentiality and appropriate security.
- Professional advisers such as lawyers or accountants where legally necessary.
- Authorities when we believe disclosure is required by law or to protect vital interests.
- Successors in the event of a reorganisation, merger, or asset transfer, subject to safeguards.
We require processors to process data only on our instructions and to implement appropriate technical and organisational measures.
10. International transfers
Our service providers may store or process data in New Zealand, Australia, the European Economic Area, the United Kingdom, or the United States. Where GDPR applies, we use appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, or other permitted mechanisms. Copies of relevant safeguards may be requested from our contact address.
11. Security
We implement administrative, technical, and physical safeguards designed to protect personal information, including access controls, encryption in transit for our site (HTTPS), secure backups where used, staff training, and vendor due diligence. No method of transmission or storage is completely secure; if you suspect unauthorised access, contact us promptly.
12. Your privacy rights
Depending on your jurisdiction, you may have rights to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Delete information where retention is no longer necessary or where you withdraw consent (where consent was the sole basis).
- Restrict or object to certain processing, including direct marketing.
- Data portability for information you provided where processing is automated and based on consent or contract.
- Withdraw consent at any time for processing that relies on it, without affecting the lawfulness of prior processing.
- Lodge a complaint with a supervisory authority (for example the Office of the Privacy Commissioner in New Zealand, or your local EU/EEA authority).
To exercise these rights, email service@lovelyneckalive.world with a description of your request. We will respond within applicable statutory timeframes (typically within 30 days for NZ Privacy Act requests, and within one month for many GDPR requests, subject to extensions where complex).
13. Cookies and similar technologies
We use cookies and related technologies as explained in our Cookie Policy. You can manage non-essential categories via our cookie banner. Strictly necessary cookies may remain active to run the site safely.
14. Communications preferences
Service messages (for example confirmation of a booking) are sent as needed to perform our contract. Marketing emails include an unsubscribe link where required. You can also contact us to update your preferences.
15. Children’s privacy
Our website and commercial services are directed to adults aged 18 and over. We do not knowingly collect personal information from children without verifiable parental consent. If you believe a child has provided information to us, contact us and we will take appropriate steps to delete it.
16. Third-party links
Our content may reference external resources (for example scientific articles or government nutrition guidelines). Those sites are not governed by this policy; please review their privacy notices before providing information.
17. Changes to this policy
We may update this Privacy Policy to reflect legal, technical, or business changes. The Last updated line at the top shows today’s date (day, month, and year) in your browser when you open this page. When we make substantive changes to our practices, we revise the text below and, where appropriate, notify you by email or a clear notice on our website.
18. Contact and complaints
If you are unsatisfied with our response, you may escalate to the Office of the Privacy Commissioner (New Zealand) at privacy.org.nz, or your local regulator if you reside outside New Zealand.
Lovelyneckalive
35 Queen Street, Upper Hutt Central, Upper Hutt 5018, New Zealand
Phone: +64 4 528 5858
Email: service@lovelyneckalive.world